NinjaOutreach describes the details of how we collect, process, and use data about you. This privacy statement also applies if you’re invited as a team member by your employer.
We respect your right to privacy and we will not share private information about you with third parties without your consent
When we say “we”,“us,” and “NinjaOutreach,” we are referring to NinjaOutreach Incorporated, which is based in 165 Ponce de Leon Ave. Suite 201 San Juan, Puerto Rico 00917-1233
Subscriber – individual subscribed to our mailing list
User – individual paying for a NinjaOutreach subscription.
Team Member – user invited to NinjaOutreach by his or her employer
Information we collect about you can fall into two categories:
Information we collect automatically.
Generally speaking, if you’re a Visitor of the NinjaOutreach website, you may freely browse our site without disclosing any personal information.
We start collecting information about you when you become either a subscriber or user of NinjaOutreach.
When you become a subscriber, we may ask you to disclose personal information such as your name and email address, which is voluntarily given on your behalf.
However, information we collect automatically when you become a subscriber depends on how many times you have visited our site and which pages you have visited.
This allows us to provide you with a safe and personalized experience just as it allows us to send you customized marketing materials to your inbox.
Upon signing up for NinjaOutreach services, we collect information such as Full Name, Email Address, and Payment details. We may also ask you for details of the company you work for and the telephone number, which is optional to provide.
Note that we will always indicate where any personal information is mandatory or optional.
From the time you become a NinjaOutreach user and/or contact our Customer Support, we automatically collect the following data : IP Address, Device Type, Browser Type, Operating System, Location.
Other types of data we automatically collect:
- How many times you have logged into NinjaOutreach
- Email addresses you used for outreach campaigns
- Lists you have created and exported
- How many times you have run search using NinjaOutreach and what have you searched for
- How do you interact with messages we send through our in-app messages or emails
When you import Google Search Results using our Chrome Extension or when you import your own list, we collect and may store information you upload into NinjaOutreach.
We also automatically track certain information about your behavior on our website such as pages you visited, from which page you came from and to which page are you going to.
We use personal information you provide to us and information that we automatically collect to provide you with better user experience, troubleshoot problems,resolve technical issues,bill any amounts due from you, resolve billing disputes,send you in-app messages,onboarding emails, personalized and customized marketing materials and promotional offers, as well as to protect us against fraud and other criminal activities, including against spamming influencers and bloggers.
You will be receiving emails about your account status and payment information such as information when your trial will end and if recent payment has failed or succeeded.
We may also use your information to analyze our marketing efforts and product usage, as well as to improve the NinjaOutreach website and application and tailor it to your needs to provide you with better user experience.
We use Stripe, a payment processor which helps us collect and store payment details which we are using to bill any amounts that are due from you.
We value your privacy and do everything to protect it therefore we won’t share, rent or sell your personal information without your explicit consent.
The following below are cases where we disclose your information to help us offer you NinjaOutreach services:
We share your information with selected and trusted third party tools such as Google Analytics, Intercom, Drip, FullStory, and Stripe, all of which help us offer our services.
When you invite team members on your NinjaOutreach account, we may share personal information such as name and email address used to sign up as well as the last four digits of the card if invited team members ask us to.
We may disclose your information to law enforcement agencies and where it is required by court order, legal process and we may disclose your information to our legal counsel.
At your request and at any given time, you can contact NinjaOutreach to request and delete any information we retained about you.
You may also contact us to review and update personal information we collect.
Cookies are small encrypted text files that are sent to and stored on your web browser, smartphone or other device when you visit a website.
We store cookies on your web browser and devices you use when visiting our site or application.
First party cookies – which are set by NinjaOutreach and can only be read by us.
Third Party Cookies – which are set by third party tools we use to improve your experience. For example, we use a third-party tool, Google Analytics, to collect data and analyze how users interact with our site, and which pages drive more visitors. They also help us identify and resolve problems with our website.
Session Cookies – which are stored only temporarily during a browsing session.
We use Drip, an email marketing automation tool, when you subscribe to the NinjaOutreach email list. It helps us identify which pages you visit so we can send you customized marketing material.
Google Analytics cookie that helps us track user behavior on our site
Google Analytics cookie used to distinguish users on our site
We use a third-party tool called Intercom to provide customer support. This is a session cookie used to improve our product.
Intercom cookie that allows us to enable customer support processes
Intercom Cookie that allows us to enable customer support processes
Intercom Cookie that allows us to enable customer support processes
Mixpanel is a product and user analytics tool which helps us understand customers’ journey and improve our product based on your needs.
We use FullStory, a session replay and Conversion Optimization Tool which helps us identify issues on our website or application from your point of view and debug the same issues.
CloudFlare cookie used for website security.
You may also delete your cookies if you decide to.
Note that these settings can vary from browser to browser, so please visit your browser help menu to find these options.
We do not market www.ninjaoutreach.com to children under the age of 13 and do not knowingly collect personally identfiable information from children under the age of 13. If you believe we may have collected information about a child under 13, please contact us immediately so we may delete it