Privacy Policy | NinjaOutreach

This privacy policy sets out what, why and how NinjaOutreach uses and protects any information that we collect while you use NinjaOutreach

This privacy policy describes the details of how we collect, process, and use data about you. This privacy policy also applies if you’re invited as a team member by your employer.

We respect your right to privacy and we will not share private information about you with third parties without your consent.

NinjaOutreach may change this policy from time to time by updating this page. All updates are effective immediately. We encourage you to review this privacy policy page often to stay informed of changes that may affect you. This policy was last updated on 11/05/2019.

  • General

These definitions should help you easily understand our privacy policy.

When we say “we”, “us,” and “NinjaOutreach”, we are referring to NinjaOutreach Incorporated, which is based in 165 Ponce de Leon Ave. Suite 201 San Juan, Puerto Rico 00917-1233.

Subscriber – an individual who has opted-in to our newsletter.

User – individual paying for a NinjaOutreach subscription.

Team Member – user invited to NinjaOutreach by his or her employer.

  • Information we collect

When you register

Upon signing up for NinjaOutreach services, we collect information such as full name, email address, and payment details. We may also ask you for details of the company you work for and the telephone number, which is optional to provide.

Note that we will always indicate where any personal information is mandatory or optional.

We use Stripe, a payment processor that helps us collect and store payment details which we are using to bill any amounts that are due from you. This payment processor may collect your address, location, email address, credit card or debit card number, its expiry date and its verification code. NinjaOutreach does not store any payment information.

From the time you become a NinjaOutreach user and/or contact our Customer Support, we automatically collect the following data: IP Address, device type, browser type, operating system.

Additional data that we automatically collect:

  • How many times you have logged into NinjaOutreach
  • Email addresses you used for outreach campaigns
  • Lists you have created and exported
  • How many times you have run a search using NinjaOutreach and what have you searched for

When you import Google Search Results using our Chrome Extension or when you import your own list, we collect and may store information you upload into NinjaOutreach.

We also automatically track certain information about your behavior on our website such as pages you visited, from which page you came from and to which page are you going to.

Google user data

NinjaOutreach is able to integrate with the user’s Gmail account to let users send emails via Gmail API. The service integrates into Gmail and needs to connect with your Google account. The only information we store is the email address of the Gmail account you have connected to our service, the access token, and identifiers for drafts and messages sent through the campaign. We use this information only to provide you with the following services:

  • Email sending through the NinjaOutreach platform on your behalf;
  • Tracking of replies to messages sent through the NinjaOutreach platform;

We require the permission to read your emails in order to be able to fetch any replies from your campaigns.

We require the permission to send emails on your behalf in order to be able to launch campaigns with your account. We never send an email from your Gmail account unless you start a campaign manually from the application or if you use the built-in quick-reply feature in our application’s inbox.

We do not access your Sent emails through your Gmail account. Only the emails you send through NinjaOutreach will be visible in our application’s inbox.

We can add a tracking pixel to the body of emails sent through our service to track email opens and edit links in your emails to track link clicks. We use data acquired through these tracking methods to maintain email campaign operability and provide campaign reports.

You can revoke NinjaOutreach access to your Gmail account on the settings page of your NinjaOutreach account or here. If you decide to do so, we will lose access to your Gmail account and will no longer be able to provide you campaign sending services through Gmail API.

We delete all data collected from your Gmail account upon request.

We do not share or pass data to any third parties under any circumstances. We can only give access to data to authorized authorities upon lawfully authorized requests or in cases of emergency.

The data collected from your Gmail account is not normally accessed by anyone in our team, unless you specifically request support from our Support Agents and allow us to access the data.

Children

We do not knowingly collect or solicit personal information from anyone under the legal age (according to your jurisdiction). If you are under the legal age (according to your jurisdiction), please do not attempt to register for our services or install the NinjaOutreach Chrome extension without verification of parental consent.

If we learn that we have collected personal information from anyone under the legal age (according to the user’s jurisdiction), we will delete that information as quickly as possible. If you believe that anyone under the legal age (according to the user’s jurisdiction) has provided us with personal information, please contact us at [email protected].

  • California-resident specific rights

To the extent you are a 'consumer' as defined under the California Consumer Privacy Act of 2018 ("CCPA") and NinjaOutreach is a 'business' as defined under CCPA, the following applies to you:

Subject to the provisions of the CCPA, you have the right to request in the manner provided herein, for the following:

a. Right to request for information about the:

  • Categories of Personal Data NinjaOutreach has collected about you.
  • Specific pieces of Personal Data NinjaOutreach has collected about you.
  • Categories of sources from which the Personal Data is collected.
  • Business or commercial purpose for collecting Personal Data.
  • Categories of third parties with whom the business shares Personal Data.

b. Right to request for deletion of any Personal Data collected about you by NinjaOutreach.

If you seek to exercise the foregoing rights to access or delete Personal Data which constitutes 'personal information' as defined in CCPA, please contact us at [email protected]. We respond to all requests we receive from you wishing to exercise your data protection rights within a reasonable timeframe in accordance with applicable data protection laws. By writing to us, you agree to receive communication from us seeking information from you in order to verify you to be the consumer from whom we have collected the Personal Data from and such other information as reasonably required to enable us to honour your request.

  • Cookies

Cookies are text files stored on your device which allow us to track and identify our visitors, their usage of the site and website preferences. You can configure your device not to accept our cookies if you wish, although certain features of our site may not work if you do this.

Some third-party tools we use may also set cookies on your browser. We use cookies to enhance your experience and maintain website stability. Cookies enable us to provide our live chat feature and analyze site traffic.

By continuing to visit this site you agree to our use of cookies.

  • How we use information we collect

We use this information to process your registration, provide our service, provide statements of account and communicate with you on any matter relating to your account, troubleshoot problems, resolve technical issues, bill any amounts due from you, resolve billing disputes and the provision of our service in general. NinjaOutreach’s Chrome browser extension lets you use some of our services directly through your browser. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us further develop and improve our service. These statistics will not include any information which can be used to identify you. We may also wish to provide you with information about special offers related to our service or any other service or products which we think may be of interest to you. If you would rather not receive this information, you can always opt-out by clicking the Unsubscribe link in our emails or by contacting [email protected].

  • Security

All data is encrypted via SSL/TLS when transmitted between the client-side and server-side components of the NinjaOutreach platform. This includes the main NinjaOutreach application and the NinjaOutreach Chrome extension. Additionally, all the communication between our backend services happens in a closed network that is not reachable from the outside.

  • Information we share

We value your privacy and do everything to protect it, therefore, we won’t share, rent or sell your personal information without your explicit consent.

However, we may disclose information collected automatically from your system to help us offer you NinjaOutreach services:

  • we share information collected from your system with selected and trusted third-party tools such as Google Analytics, Intercom, SmartLook, and Stripe, among others, all of which help us offer our services;
  • when you invite team members on your NinjaOutreach account, we may share personal information such as name and email address used to sign up;

We may disclose your information to law enforcement agencies and where it is required by court order, legal process and we may disclose your information to our legal counsel.

  • Modifying, deleting your information and privacy practices.

At your request and at any given time, you can contact NinjaOutreach to request and delete any information we retained about you.

You may also contact us to review and update the personal information we collect.

  • Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.